F.A.Q. Your Questions Answered.

On this page you will find answers to frequently asked questions.
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General QuestionsTechnical Questions
General Questions
Auto sign up and free trial?
“Auto sign up” will create an account automatically.
Enable to use servers in free regions.
Free account has 200Mb traffic limit.
Why premium plans?
Enable to use servers in all regions.
Unlimited bandwidth.
Unlimited speed.
Available to use on Windows/Mac/Android other than iOS devices.
When will the premium service be active?
Once you finish the payment, service will be active instantly within less than 1 minutes.
If the service did not be active due to network issue, please do not hesitate to contact us by email (support@greenvpn.org).
Supported payment method?
We support In-App Purchase for payment method in app store.
If you want to purchase via Alipay, please go to our website which supports Alipay and UnionPay.
What information do you store?
We do not store any information except connection logs for 3 days for troubleshooting.
Technical Questions
Unable to connect?
All servers have been monitored for 24 hours to make sure server down is not the cause.
If you got messages “the PPTP-VPN/L2TP-VPN server did not respond……”, please check the following troubleshooting steps:
1. Make sure your internet connection is active. You can test this by trying to connect to non-blocked sites, without the VPN.
2. Stability differs from the server region and your ISP provider. Please try to swith servers in other regions.
3. You may also try switching to L2TP/IPSec and OpenVPN protocol if you’re unable to connect to PPTP due to ISP provider’s block.
Authentication failed?
Generally, it’s a account related issue. Please check the following steps:
1. Trial account is able to connect servers in free regions. Connect premius servers will get a “Authentication failed” message;
2. If you setup VPN connections manually, please make sure your password is correct;
3. If the issue persists, please contact our support (support@greenvpn.org).
Which GreenVPN server should I choose?
If you want to access an IP-base web service just select the server in the same region manually.
If you need to get better performance for streaming videos, please try servers in United states, Japan and Singapore.
If you want to stream videos in CCTV/Youku/Tudou, please choose China servers.
Which protocol should I choose? PPTP, L2TP and OpenVPN?
PPTP, L2TP and OpenVPN is a VPN mode. Referring to performance, there is no significant differences.
PPTP is widely used and faster in building connection.
L2TP has higher security level.
OpenVPN is able to reconnect automatically while disconnect unexpectedly.